If you need to return an item, please read this page carefully to ensure your return is handled correctly, and then complete the form below.

I received the wrong item

Provided the item is unopened and in mint condition we’ll replace the item or provide a full refund. To receive your replacement or refund you must return the original item to Loot Store. You will be provided with a no-cost return-addressed courier satchel (or similar) and process your refund or replacement within 2–3 days of receiving your item.

The item was damaged in transit

If your item was damaged between leaving the Loot Store warehouse and arriving at your delivery address, you will receive a full refund or replacement. A courier will collect the damaged parcel from your address, along with the original packaging, and once the damage has been verified your return will be processed. This process can take up to one week. Please note that for your claim to be accept you must retain the original packaging for your item(s), and the original packaging material used to deliver your order e.g. the courier satchel or delivery box.

The item arrived faulty or didn’t work as intended

Please arrange with Loot Store to return the item for testing. If we confirm that the item was damaged before leaving the Loot Store warehouse, or was faulty out of the box, your item will be repaired or replaced by Loot Store free of charge. A refund may also be offered in some circumstances.

The item did not arrive

If your item did not arrive the first thing to do is request a “track and trace” on your item from the courier’s web site.

If the “track and trace” on your order indicates that it has been delivered, but you’re unable to find it, we will start an investigation with the courier company on your behalf. Please make sure you contact us within 14 days of the expected arrival date of your order.

Regrettably, neither Loot Store nor the courier are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property. If you are concerned about leaving your items un-attended we recommend using the “signature required” option that is presented in the Checkout.

I’ve changed my mind and no longer want the item

Change of mind returns can be processed as long as the item is unopened, in mint condition and returned within 14 days. The shipping for the return will also be at the cost of the buyer. Once we have the item in hand we will have our Returns Team assess the item and if everything checks out OK you will receive an account credit to spend at Loot Store.

My item no longer works as described

We will assist where possible with the repair or replacement of faulty items. Where appropriate, we are also happy to work with our suppliers on your behalf or provide you with the contact information for the right people to speak to. Please note the repair of items can take between 2–6 weeks.

Loot Store is fully committed to protecting your rights under the Consumer Guarantees Act. If you have any questions please contact us.

Return Request

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